Privacy Policy

Volunteer Link-Up

Last updated: 10th March 2026

Volunteer Link-Up is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our charity.

1. Who We Are

Volunteer Link-Up is a UK charity that connects volunteers with community organisations and individuals who need support.

Data Controller: Volunteer Link-Up Registered charity number – 1133530

VOLUNTEER LINK-UP 10 WESLEY WALK HIGH STREET WITNEY OX28 6ZJ

Email: office@vlu.org.uk

We are responsible for deciding how your personal information is used.

2. What Personal Data We Collect

We may collect and process the following information:

Personal Information

  • Name
  • Address
  • Email address
  • Phone number

Volunteer Information

  • Skills and interests
  • Availability
  • Volunteering history
  • References (if required)

Donation Information

  • Donation history
  • Payment details (processed securely through third-party providers)

Technical Information

When you use our website, we may collect:

  • IP address
  • Browser type
  • Pages visited
  • Cookies and analytics data

Sensitive Data (where necessary)

In some cases we may collect limited sensitive data such as:

  • Health information (to support accessibility needs)
  • DBS information where legally required

This will only be collected with appropriate safeguards.

3. How We Use Your Data

We use personal data to:

  • Match volunteers with suitable opportunities
  • Manage volunteer activities and communication
  • Process donations
  • Respond to enquiries
  • Improve our services
  • Send updates about our work (where consent is given)
  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR we rely on the following legal bases:

  • Consent – where you have agreed to receive communications
  • Contract – to manage volunteering or service agreements
  • Legal obligation – to comply with legal or regulatory requirements
  • Legitimate interests – to run and improve the charity effectively

5. How We Store and Protect Your Data

We take appropriate security measures to protect your personal information, including:

  • Secure systems and password protection
  • Restricted access to personal data
  • Secure third-party service providers

We retain data only as long as necessary for the purpose it was collected.

6. Sharing Your Data

We do not sell your personal data.

We may share information with:

  • Partner charities or organisations (for volunteer placement)
  • Payment processors for donations
  • IT and website service providers
  • Legal or regulatory authorities where required by law

All third parties must respect the security of your data.

7. Cookies

Our website may use cookies to improve your experience.

Cookies help us:

  • Understand website usage
  • Improve website performance

You can control cookies through your browser settings.

8. Your Data Protection Rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability

To exercise these rights, please contact us using the details below.

9. Complaints

If you are unhappy with how we use your data, you can contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised date.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Volunteer Link-Up Email: office@vlu.org.uk Address: VOLUNTEER LINK-UP 10 WESLEY WALK HIGH STREET WITNEY OX28 6ZJ